- Report an issue electronically
- Call the helpdesk directly at 207.856.5454
Customer Support
Help Desk
To better assist our customers, we provide our customers with two ways to report issues they may encounter with our applications:
How to Request Enhancements
Insurance Automation Group and the iAutomate: Erlon Surety Steering Committee would like your input on how to enhance iAutomate: Erlon Surety. Here's how to request an enhancement:
If your organization does not already have an account to the Insurance Automation Group's Help Desk, you can request a login ID here.
Once a login ID has been established, enhancement requests can be made by visiting the help desk. Click on the button "Create->Ticket" option. Enter your company information, your enhancement request in the text section, selecting iAutoMate-Erlon_Enhancements as your department option and include an attachment if required.
To submit the enhancement, click on the Add/Edit Ticket at the bottom of the page. Your enhancement requests will be reviewed and prioritized by the Steering Committee Members.
If your organization does not already have an account to the Insurance Automation Group's Help Desk, you can request a login ID here.
Once a login ID has been established, enhancement requests can be made by visiting the help desk. Click on the button "Create->Ticket" option. Enter your company information, your enhancement request in the text section, selecting iAutoMate-Erlon_Enhancements as your department option and include an attachment if required.
To submit the enhancement, click on the Add/Edit Ticket at the bottom of the page. Your enhancement requests will be reviewed and prioritized by the Steering Committee Members.
Your Services Partner
Insurance Automation Group develops a number of software applications to streamline and automate insurance industry processes. But our team also provides a host of service solutions - contact us to learn more about our services, including: