Insurance Automation Group’s products are developed and deployed on industry-leading hardware and software platforms, providing our customers with rock-solid software foundations that can be deployed on the hardware of their choice.

End users only need a web browser such as Internet Explorer or Firefox for login access. iAutomate: Recovery CaseManager produces documents in PDF, Word, and Excel format, so these applications are also recommended.

Technology Components for iAutomate Cost Containment Software Installations

• System architecture minimally requires a Web/Application server and a Database server
• Hardware recommendations include (but are not limited to): Sun, IBM, Dell, or HP
• Supported operating systems and environments include: Solaris, AIX, Windows, VMWare
• Application Server Middleware: Apache and PHP

Customers may choose from several deployment options:

• Insurance Automation Group hosted ASP: We host the entire solution, including hardware, software, storage, and applications, and manage and support the solutions and users remotely.
• Customer-hosted ASP solution: We deliver the whole solution, including hardware, software, storage, and applications to our customer while managing and supporting the solution and users remotely.
• Customer installed solution (perpetual software license): We deploy our solution on customer-provided hardware, software, and storage while managing and supporting the application, database, and users remotely.

Hardware and software technologies have been selected to achieve:

Performance

• Excellent interactive response for users
• Fast report and document generation even with data sizes exceeding billions of claim lines

Scalability

• From the smallest workloads to the largest, iAutomate Cost Containment solutions can scale to meet the demand
• Extensively performance tested for up to 500 concurrent power users
• Scale up capacity with multiple servers and load balancing front end

Reliability

• Unix class hardware from Sun and IBM offers ample hardware redundancy and avialability
• Oracle’s industry-proven reliability speaks for itself

Availability
iAutomate can use Server Virtualization and Fail-Over to further increase availability

• VMWare Vsphere, Solaris Containers, AIX LPARS
• Load balancing appliances such as F5 or Cisco to distribute workload to multiple web and application servers
• Oracle can be set up with a stand-by database for Fail-Over

Security
Multiple layers for security include both built-in features and deployment options

• iAutomate software provides security at application, database, and network transport
• SSL Secured user sessions
• Extensive activity logging and auditing
• Optional Database Encryption
• HIPAA and SOX compliant

Integration with external platforms and services

• iAutomate includes internal management of user accounts, but can also use Microsoft Active Directory, LDAP or IBM Tivoli Access Manager
• IBM Content Manager and IICE – Document imaging storage, scanning and retrieval system
• Call Center Integration – customized solutions as required